Changing Applicant/Tenant Email Address

There are multiple ways to update or change an email address for either your applicant or your tenant.

To change the email address for an Applicant:

If you received an email notification that your screen order bounced: You can update the email address from the Email Bounce Notice email we have sent. Click the "Update Applicant Email Address" button from your email to update the email address on file and re-send the email to the applicant. 

-OR-

Use the "Send Reminder Email" option from the Applicant Details page. The pathway to get there is: Dashboard > Recent Activities table > click on name of applicant > click on a tab for any screen order that is "in process" > click "Send Reminder Email" > a pop up box will ask if you need to make changes to the email address? This is where you can make corrections and then "Send". 

-OR-

Go to Dashboard > Recent Activities Table, locate the name of the applicant >  click on the name of the applicant > this takes you to the Applicant Details page. In the Applicant Info tab, correct the email address in the email field and click "Submit" at the bottom to save changes. Next, re-send the screen order to the applicant now that the correct email address has been saved. Dashboard > Screen > Order > fill out order form and > Send

To change the email address for a Tenant:

• Go to Properties > Manage Occupants > click on the name of the Tenant > this takes you to the Tenant Details page. In the Tenant Info tab, locate email address field and make corrections to update the email address > Submit at the bottom to save changes.

If the lease batch bounced for one of your tenants, you must update the email address for the tenant, then cancel the document batch that was sent (to the wrong email) and re-batch the documents and send them again. 

Editing Sent Documents