Changing a recipient's email address for a sent document batch

Once a lease document batch is sent nothing in that batch can be changed, so you cannot add documents, change the language in the documents or variable fields, or change email addresses for signing parties. 

If you need to change the email address you will have to start over with a new batch after you updated the email address in your account for any of the signing parties. For the property manager, change the email address under Properties >> edit property data >> Property Manager >> edit the email address, save. For the tenant, go to Properties >> Manage Occupants >> click on tenant's name, edit the email address, save.

After updating the email address, create a new document batch and send. You are only charged the e-signing fee when you sign as the final signer, so you can cancel, update, and resend as much as necessary without incurring a charge.

You may also wish to cancel any previous batches that were sent with incorrect information. To cancel a batch, go to Properties >> view leases >> open up the Executed Documents tab for one of the signing tenants >> click "cancel" for the batch no longer needed.