Sending a Reminder Email for Tenant Screening

Question: My applicant needs a reminder to complete their Tenant Screening Order.

Answer: Sending a Reminder email is easy!

From your Dashboard > click on the name of your applicant. This takes you to their Applicant Details page. Select any tab with an incomplete report, then click "Send reminder email now". You will be offered a chance to update the email address if you need to. 

-OR- Go to Properties > Manage Occupants > Click on the name of the Applicant > (This takes you to the Applicant Details page.) Send Reminder Email  (from one of the requested services).

By clicking on the "Send a reminder email now" link, a box will pop up asking if you need to change the email address. This is where you can remove the incorrect email address and enter the correct email address if necessary. (See screen shot below.) Once the email address is corrected, simply click "Send Email" button and that will automatically resend your screening order to the corrected email address for the applicant. Or if you applicant simply needs the reminder, you can leave the email address as-is and still send the reminder email.