Failed Income Verification/Cash Flow Report What does this mean?

What does it mean when my applicant's Payroll Verification/Cash Flow Report says

"Applicant Failed Verification"?

When the applicant attempts to release their Payroll Verification/Cash Flow Report (like an electronic bank statement) via our online tenant screening process, it requires a successful connection between their bank and our vendor Decision Logic. Each bank has their own protocol for how the successful connection establishes. Sometimes banks require a 2 step authentication from the applicant (a text or a code or pin). Some applicants have not "opted in" to allow electronic sharing of their bank statement data. Some banks do not participate with our vendor. Some applicants miskey their login credentials or fail to complete the bank's login requirements. These are all reasons why the Payroll Verification/Cash Flow Report may fail.

Some applicants do not feel comfortable entering their online banking credentials in order to release this report, and they may opt to choose to Skip the report.

If this is the case, you will see a message that states: "Applicant skipped this report."

The bottom line: if the applicant is not able to successfully connect for the online release of this report, it can be skipped and will therefore not be charged for the cost of the report.

You can request the applicant provide bank statements outside of our platform if necessary.

We rely on our vendor to successfully connect with the applicant's bank and we are not able to intervene with helping the applicant access the bank/vendor connection. 

If your applicant states they know their bank participates and they think they just miskeyed their login, can they try again? You can certainly send them a new screening order with the Payroll Verification/Cash Flow Report in the order so the applicant can try again.